Cookie Policy
Effective Date: July 30, 2025
Last updated: July 10, 2026
This Cookies Policy explains how Xccelerated AI Ltd. ("Company," "we," "us," or "our") a company incorporated and registered in the Dubai International Financial Centre ("DIFC"), United Arab Emirates, operating the Voxbee platform ("Voxbee," the "Platform," or the "Services"), accessible via the marketing site at https://voxbee.ai and the web application at https://app.voxbee.ai, uses cookies and similar technologies on Voxbee and related websites, applications, and services (collectively, the "Services"). This Policy should be read together with our Privacy Policy and Terms of Service.
1. What Are Cookies and Similar Technologies? Cookies are small text files placed on your browser or device when you visit a website or use an online service. Voxbee may also use similar technologies such as pixels, SDKs, local storage, tags, scripts, and server-side identifiers to recognize devices, remember preferences, measure performance, support security, and understand how the Services are used.
2. Why We Use Cookies Operate the website and core platform functions. Authenticate users and maintain secure sessions. Remember preferences such as language, region, and cookie choices. Improve site performance, reliability, and user experience. Measure product usage, feature adoption, and campaign workflow activity. Support fraud prevention, abuse detection, debugging, and security monitoring. Enable analytics and, where permitted, marketing or communications measurement. 3. Cookie Inventory Table The cookie inventory table below has been kept intentionally limited to the main and most important cookies or cookie types used to operate, secure, measure, and improve the Services. Additional cookies or similar technologies may be used from time to time depending on the tools, integrations, and features enabled on Voxbee.
| Cookie Name | Provider | First / Third Party | Purpose | Category | Duration |
|---|---|---|---|---|---|
voxbee_session | Voxbee | First Party | Maintains authenticated user session after login | Strictly Necessary | Session |
csrf_token | Voxbee | First Party | Protects against cross-site request forgery attacks | Strictly Necessary | Session |
cookie_preferences | Voxbee | First Party | Stores user's cookie consent choices | Strictly Necessary | 12 months |
__cf_bm | Cloudflare | Third Party | Helps distinguish legitimate traffic from bots for security purposes. | Strictly Necessary | 30 minutes |
_GRECAPTCHA | Third Party | Helps prevent spam and abuse through Google reCAPTCHA. | Strictly Necessary | 6 months | |
__stripe_mid | Stripe | Third Party | Helps support payment processing and fraud prevention for Stripe transactions. | Strictly Necessary | 1 year |
_ga | Google Analytics | First Party | Distinguishes users for analytics and usage measurement. | Analytics | 2 years |
AMP_af00334c7e | Amplitude | First Party | Tracks product usage and session activity for analytics purposes. | Analytics | 1 year |
mp_*_mixpanel | Mixpanel | First Party | Tracks product usage, user interactions, and analytics events to help understand how the Services are used and improved. | Analytics | Up to 1 year |
_gcl_au | Google Ads | First Party | Measures advertising effectiveness and conversion attribution. | Marketing | 3 months |
_fbp | Meta | Third Party | Supports advertising measurement and personalized advertising. | Marketing | 3 months |
intercom-session-gjvo8fgi | Intercom | Third Party | Maintains an active Intercom support chat session. | Analytics | 1 week |
3. Categories of Cookies We Use
3.1 Strictly Necessary Cookies These cookies are essential for the Services to function and cannot be switched off in our systems where they are strictly required. They are typically set in response to actions such as logging in, maintaining a secure session, balancing load, storing privacy choices, preventing abuse, or enabling core site navigation and security features. Authentication and session cookies. Security, fraud prevention, and bot-detection cookies. Infrastructure, load-balancing, and availability cookies. Cookie-consent and privacy-preference cookies.
3.2 Functional Cookies These cookies help remember settings and improve how the Services work for you. They may store preferences such as language, UI choices, region, saved workflow state, or similar service-enhancing settings.
3.3 Analytics Cookies These cookies help us understand how visitors and customers use Voxbee, including which pages or features are used, how users move through workflows, where performance issues occur, and how product adoption changes over time. We use this information to improve usability, reliability, and product design. Where required by law, analytics cookies are used only with your consent.
3.4 Marketing Cookies These cookies may be used to measure the performance of communications, campaigns, referral sources, or promotional activity and, where permitted, to personalize or measure marketing activity. Voxbee does not use marketing cookies unless allowed by applicable law and, where required, based on your consent.
4. Third-Party Cookies and Tools Some cookies and similar technologies may be placed by third-party providers that support hosting, analytics, communications, performance monitoring, payments, customer support, authentication, infrastructure, and security. Depending on how the Services are configured, these providers may include analytics providers, cloud infrastructure providers, payment processors, support platforms, security providers, or similar vendors. These providers may process information according to their own privacy notices in addition to contractual restrictions they have with us. We may make available, through our cookie inventory, cookie banner, or preference settings, information about the key third-party providers and cookies used on the Services. Some third-party providers may also support API-enabled, embedded, or SDK-based functionality. Where those providers place cookies or use similar browser-based technologies through the Services, those technologies may be described in this Cookies Policy or our cookie inventory. Where a provider processes personal data without using cookies or similar browser-based technologies, that processing is described in our Privacy Policy.
5. Manage Cookie Preferences You can manage your cookie choices at any time by using the "Manage Cookie Preferences" link available in the website footer, cookie banner, or account settings area. Through this tool, you are able to: Accept all cookies.
Reject all non-essential cookies. Choose cookie categories individually, such as Strictly Necessary, Functional, Analytics, and Marketing. Review a short description of each category and whether it is always active or optional. Withdraw previously given consent for non-essential cookies. Strictly Necessary cookies remain active because they are required for the Services to function properly. Your selections will be stored through a consent-management cookie or equivalent mechanism so your choices are remembered for future visits, subject to browser and device limitations. If the Manage Cookie Preferences tool is unavailable, you can also control cookies through your browser settings. Please note that blocking or deleting certain cookies may affect the functionality, performance, login state, or availability of parts of the Services.
6. How Long Cookies Last Some cookies are session cookies, which expire when you close your browser. Others are persistent cookies, which remain on your device for a set period or until deleted. Cookie duration may vary depending on the function of the cookie, your settings, provider configuration, and legal requirements.
7. Legal Basis for Cookie Use Where cookies are strictly necessary to provide the Services, process communications, maintain security, or remember privacy choices, we rely on contractual necessity, legitimate interests, or compliance obligations as permitted by law. Where cookies are not strictly necessary, including certain analytics or marketing cookies, we rely on your consent where required under applicable law.
8. International Data Transfers Information collected through cookies and similar technologies may be processed in countries outside the DIFC and outside your country of residence, including countries in which our service providers operate. Where required by applicable law, we apply appropriate safeguards for international transfers, such as executing Standard Contractual Clauses (SCCs) or relying on adequacy regulations issued by the DIFC Commissioner of Data Protection.
9. Changes to This Cookies Policy We may update this Cookies Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on our website, and material changes will be communicated where required by law. If we introduce new cookies or update existing ones, we will revise the cookie inventory above and, where required by law, provide notice of material changes through the Services or by other appropriate means.
10. Contact Us If you have questions about this Cookies Policy or our use of cookies and similar technologies, please contact: Xccelerated AI Ltd.
Level 1, Innovation Hub
Dubai International Financial Centre (DIFC)
Dubai, United Arab Emirates
Support: support@voxbee.ai
Data Protection Officer: dpo@voxbee.ai